REFUND POLICY

Terms and Conditions for Refunds and Returns as per the Consumer Guarantees Act 1993 (CGA) in New Zealand.

Eligibility for Returns and Timeframes - Items must be returned within 45 days of the purchase date at the school uniform shop where the item was bought. Refunds or credits may require assessment by our quality control team and can take 3–5 working days (or longer if necessary).

All items being considered for refund will firstly be inspected to ensure they can be sold on as a new item and in the same new condition as when purchased.

Evaluation of Returned Items: All returned items will be inspected to determine if they can be resold as new. Depending on circumstances, we may offer one or more of the following: Repair, Replacement, Refund.

Return And/Or Refund Reasons

•  Item has an obvious manufacturing fault.
•  Wrong item was issued.
•  No longer required / Change of mind.

Return Criteria (the following conditions apply)

•  Proof of purchase is required including the original receipt and may also include a bank verification showing the bank transaction.
•  The item/s has remained brand new, must be unworn, unwashed, unaltered, clean, and not wrinkled.

Refund Process

•  Approved refunds are not necessarily issued immediately at the time of your shop visit and may take 3 – 5 working days.
•  Refunds will be returned to the original payment method (excluding cash) used for the purchase or to the customer’s bank account (for cash payments).
•  The processing timeframe may vary depending on the bank or card issuer.

Exclusions – Exchanges Only (if applicable):

•  When items were purchased using WINZ, CIFS, Trust, Charity, School PO payment.
•  WINZ/CIFS/Trust/Charity/School PO payments -Items paid via these methods may not be refunded but may be eligible for exchange where allowed.
•  Special one-off orders -No refunds or exchanges for items made as a bespoke or special order.
•  Non-returnable items - Freight charges, gift cards or vouchers, and personal/hygiene items (for health and safety reasons) are not refundable.

How to Initiate a Return

•  Bring the item(s) along with the original receipt to THE U SHOP where you purchased from.
•  If returning by post or courier (where applicable), include proof of purchase and the reason for your return.
•  As all items returned remain the responsibility of the customer until received at UNIFORM GROUP / THE U SHOP it is recommended that you return items via Courier Track and Trace rather than post.